Contact Us

When you have questions or concerns, we want to hear from you.

contact-us

We're here when you need us.

For all NASB departments and questions you can fill out the form below or call us at 816-943-8000 and you will be directed to the proper contact. 

By clicking the Submit button you agree that you are providing an electronic signature expressly authorizing NASB to contact you by telephone at any of the telephone number(s) provided above using an automatic telephone dialing system or an artificial or prerecorded voice or via text/SMS message, even if the telephone number is assigned to a cellular telephone service or other service for which the called party is charged. NASB may also contact you via email using any email address you provided. This authorization overrides any previous registration on a federal, state or corporate Do Not Call Registry or any internal NASB privacy or solicitation preference you have previously expressed. You are not required to provide this authorization as a condition of purchasing any property, goods or services from NASB. As an alternative, you may call us directly at (866) 627-7119 and we will process your request over the phone.

 

Additional ways to get in touch:

Personal Account Information

Call

Kansas City area: 816-316-4000, option 3 
All other areas: 800-677-6272, option 3

Email

Secure: Sign in to Online Banking, and under the Accounts Summary module, select the "More" tab, then click "Messages," and "Compose New." View Page 
Non-Secure: CSR@nasb.com1

Mail

North American Savings Bank 
Attn: Deposit Services
903 E. 104th Street, Suite 400
Kansas City, MO 64131


1Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.

 

Call

MON-FRI: 9:00 a.m. - 5:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area:  816-316-4000, option 3, option 1
All other areas:  800-677-6272, option 3, option 1

Password Resets

Kansas City area: 816-316-4000, option 3, option 1
All other areas: 800-677-6272, option 3, option 1

Call

Monday-Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - Noon

Kansas City area: 816-316-4000, option 2
All other areas: 800-677-6272, option 2

Lost or Stolen Cards:

24 hours a day: 833-221-8636

Call

Kansas City area: 816-765-7272
All other areas: 800-374-2636

To limit any impact, please keep in mind these helpful travel tips.

Call

Kansas City area: 816-316-4000, option 4
1-800-677-6272, option 4

Account Information

Call

MON-FRI: 7:30 a.m. - 5:30 p.m. CST

Customer Service

Kansas City area: 816-316-4000, option 5, option 2
All other areas: 800-677-6272, option 5, option 2

Homeowner Hardship Support

Kansas City area: 816-316-4000, option 5, option 1
All other areas: 800-677-6272, option 5, option 1

Personal Access Line (PAL) Available 24/7

Kansas City area: 816-765-7272
All other areas: 800-374-2636

Email

Secure: Log into your Online Banking session and use the 'Contact Us' tab at the top of the Account Summary page.
Non-Secure: servicing@nasb.com1
Non-Secure: LossMit@nasb.com 1

Mail

Loan Payments:

Deliveries not accepted on weekends or holidays
North American Savings Bank
P.O. Box 808002
Kansas City, MO 64180-8002

Make a Loan Payment Online

 

All Other Correspondence:

North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Overnight Mail:

Deliveries not accepted on weekends or holidays
North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

To submit a written Notice of Error, Request for Information or Qualified Written Request2 send correspondence to:
North American Savings Bank
Attn: Loan Servicing
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Notice of Error Resolution or Information Request

 

1Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.

2A Notice of Error, Request for Information or Qualified Written Request is a request for NASB to research an error or dispute regarding the servicing of your mortgage, or to request information or documentation regarding your mortgage.

Online Consumer Direct Division

888-661-1982
Find a Loan Officer

Kansas City, MO

903 E. 104th Street
Building C, Suite 400
Kansas City, MO 64131
816-943-8000
866-599-9800 toll free

 

Schedule an appointment

NASB lobbies are now open by appointment only.

Grandview, MO

12498 S. 71 Highway
Grandview, MO 64030
816-316-4500

Independence, MO

11400 E. 23rd Street
Independence, MO 64052
816-254-4000

Lee's Summit, MO

646 NE 291 Highway
Lee’s Summit, MO 64086
816-524-0500

Harrisonville, MO

2002 E. Mechanic Street
Harrisonville, MO 64701
816-380-7722

Kansas City, MO

8501 N. Oak Trafficway
Kansas City, MO 64155
816-436-5924
866-599-9800 toll free

Kansas City, MO

7012 NW Barry Road
Kansas City, MO 64153
816-741-4400

Platte City, MO

2707 NW Prairie View Road
Platte City, MO 64079
816-858-2101

St. Joseph, MO

920 N. Belt Highway
St. Joseph, MO 64506
816-233-8093

Excelsior Springs, MO

1001 N. Jesse James Road
Excelsior Springs, MO 64024
816-630-6711

Lexington, MO

205 S. 13th Street
Lexington, MO 64067
660-259-2247

1Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.